I had a request from Debbie in New Zealand to talk about cleaning and maintaining dolls without damaging them.
What I use is a Magic Eraser to clean the vinyl. It requires very little pressure and elbow grease, I have removed pen markings, dirt, grime, makeup, jelly and white scuffs. Be careful not to apply too much pressure or you can remove the face paint.
Always be mindful of your dolls eyes! Never ever get water, snow, rain in them and keep the dolls out of direct sunlight.
When Nellie arrived from eBay, she had a retractable eyelash. I had to get the tweezers to pull them back out, then re-set them with eyelash glue. (They have held.)
Your doll's hair does not need washed that often. If you buy an older doll second hand that is over 10-15 years, you will want to wash the hair as well as the body and clothes. Be careful not to wet the wig cap. You can find shampoo for synthetic hair/wigs at beauty supply stores. There are chemicals and sulfates in shampoos and conditioners found in your bathroom that don't belong on doll hair. Be sure to always rinse any product out completely, allow to air dry.
Your doll's hair will avoid frizzing if you brush and style while the hair is damp. A spray bottle comes in handy, sometimes just water on your fingers is enough. Do not tug or pull on the hair and always start from the bottom then brush upwards to remove tangles.
A good wig brush or loop brush is best to use on your dolls hair. I bought two at Sally's Beauty Supply $4 each. Also an anti-frizz wig spray helps calm hair and keep it smooth and smelling wonderful. Clear or black elastic hair ties won't damage your doll's hair. Avoid regular office rubber bands! If a doll rescue or a second hand doll arrives in rubber bands - cut them out with small scissors. Do not attempt to pull them out.
If a second hand doll smells of smoke or musty from being stored in an attic, you can remove the doll's head and stuffing, then wash the cloth body with a mild cleanser in the sink. You may want to add baking soda to a sink filled with water and allow it to soak. Be sure to rinse the body well, (you can not harm the limbs). Allow to air dry then stuff with NEW stuffing.
Saige and Ivy are the only dolls I have that came with earrings. I prefer dolls without earrings because they can tangle in the doll's hair and second there's always a risk of green ear.
For destroyed hair, fried hair and unevenly chopped hair or bangs, you can re-wig your doll.
For bigger issues like loose limbs, you can tighten them yourself or in extreme cases such as permanent marker, you can try an Oxy treatment. There are many YouTube tutorial videos. If it were my doll, I would send her into the doll hospital. AG will not accept custom dolls in their hospital. For custom dolls, boy dolls, and other brands like Gotz you may have to contact an independent hospital.