Linda sent AG an email about her issue with Josefina's hair/wig.
I recently purchased Josephina, mainly for her long hair. I was very disappointed yesterday when I took out her braid to let her hair hang down. It is so badly cut that it can't be worn down or in two braids! Then, this morning, as I was taking pictures of my dolls, I noticed the bald spot on her top left hand side of her hair. This looks terrible!!!!! Her wig cap and head should be a darker color to match her hair. Is this how all Josephina dolls are or did I just get an imperfect one? I am so very, very disappointed! I buy American Girl Brand for the high quality of the hair in particular! This is a shame!
AG did respond to her email. However, I have circled SEVERAL grammatical errors. This is disturbing coming from a company email regarding customer service issues and defective products.